Frequently Asked Questions - Video/Audio Messaging

Q: What is Callvibe Video Messaging?

Callvibe ( http://www.callvibe.com ) is proud to introduce a brand new patent pending service that allows video messaging to go to new heights! This new service allows video messages to be created on the desktop and viewed almost instantly to desktop and mobile devices! Callvibe.com makes it incredibly easy to send and receive video without needing to know anything about video recording software and compatibility issues between devices!


Q: Which mobile devices are currently supported?

We currently support Android, Apple, Windows Mobile, RIM-Blackberry and Sony Ericcson devices. More devices will be supported soon.


Q: My mobile device isn't listed! When will my device be supported?

Callvibe.com developers are working diligently to be able to provide support for as many mobile devices as they can in a timely fashion. Email support with your model number and information and we will see if we can work with you directly to get that device supported ASAP!


Q: Who can receive video messages?

Any Callvibe.com member has the option to send and receive video messages from other Callvibe.com members.


Q: Are there any privacy settings that allow who can send me video messages?

Yes. Click "Edit My Profile". Under the Video messages section there are three options that allow you to adjust who can send you video messages.


Q: Why do you need my mobile carrier and mobile number?

Callvibe.com does NOT and will NOT disclose any private information. This information is required based on your selection to be notified of new video messages. If you select SMS then we will send you an SMS/Email message with a link to your video message. Without knowing your carrier and mobile number, this option cannot be used.


Q: How long can the video message be?

Free Callvibe.com accounts are allowed up to two minutes of recording time per message. Paid membership details will be coming soon.


Q: What is needed to send video messages?

In order to send video messages you will need a computer with a webcam. This webcam can connect via USB. Other devices are also supported connecting either from an IEEE 1394 port (firewire) or a capture card with a camera connected. Most laptops these days have built-in webcams. If you do not have a webcam we recommend the following webcams.


Q: When I try to send a video message my webcam turns on but I cannot see a picture.

The first time you use the video messaging feature, you will have to edit a few settings on the flash player. Follow these steps to properly setup your environment to send video/audio messages.
Example video can be viewed here: Example Video settings.
1) Click the "My Video Messages" tab to enter the VM section of the website.
2) Click "New"
3) After reading the quick 4 step procedure, click "Continue".
4) Right click inside of the flash player and then click "Settings".
    a) First tab - Check hardware acceleration
    b) Second tab - Selected allow and place a check next to "Remember".
    c) Microphone tab - Use the drop down box to select your microphone or input device.
    d) Webcam tab - Use the drop down box to select your webcam or camera device.
5) Click "Close" and you are now ready to send video messages!


Q: Can I post my video message to Facebook and Twitter??

Yes! After you preview your message before sending, you have the option of posting this as a video Tweet or posting to your Facebook wall!

Q: When I try to send a video message I don't see any names on my send list

When you become a Callvibe.com member you need to send your invites to your friends or find some people in the people section and add them as your friend. Once you add some people as friends, these names will now show up on your friends list when sending a video message. Based on the persons profile setting they may have to authorize you as a friend (mutual friend) before they will receive a video message from you.


Q: Is there any special software required to send video messages?

When sending video messages from your laptop or desktop just make sure you have Flash player installed.


Q: Will we be able to send video messages from our mobile devices?

Callvibe.com developers are hard at work trying to support as many mobile devices as possible. We plan on developing applications for the iPhone/iPad/iTouch, Android and Blackberry devices first with Windows Mobile and Palm devices shortly thereafter.


Q: How do I view my video messages on my mobile device?

Depending on your notification settings in your profile, you will receive an email or an SMS (text) message with a link to your video message. You will have to sign in the first time when viewing your message from a SMS notification. These video messages have been optimized to be able to view them from wifi or over 3G/4G networks. Simply "tap" the link.


Q: Can my friends using different mobile devices play my video messages?

Yes! As long as your device is listed as being supported then anyone can send you a video message. (Example) If you have an iPhone sending a video message to your friend using a Blackberry can he /she playback this message? Yes!


Q: How long does it take for a video message to be delivered?

Almost instantly! Depending on the length of the video message along with the type of mobile device, on average the delivery time is within 30-45 seconds. Almost as quick as an email! Callvibe.com has not taken any shortcuts when it came to designing this patent pending system.